Privacy Policy & Terms

Key Details

This privacy policy is intended to provide detailed information on when and why Family Arts Campaign Ltd (hereafter Family Arts Campaign) collects your data, how we use it and how we keep it secure.

We are committed to protecting your privacy and take our responsibilities regarding the security of your information very seriously. If you have any questions about this policy, please email

This policy is periodically updated. This privacy policy was last updated on: 09/05/24.


Family Arts Campaign Ltd (registered under company number 14058936 / ICO reference ZB679244) is an independent company limited. Family Arts Campaign gathers and uses information provided by individuals in order to provide services. Family Arts Campaign also collects anonymised information to better understand the town/region/country of visitors, how visitors use this website and to analyse the interest in our resources and services.

We comply with the UK GDPR (General Data Protection Regulation) and Data Protection Act 2018. Electronic communications will be made in accordance with the Privacy and Electronic Communications Regulations (PECR).

By disclosing personal information to us in person, on the telephone or via our website, customers consent to the collection, storage and processing of information in the manner set out in this policy.

The types of information we collect and how we collect it:

We only collect information that is necessary to carry out our business, provide the services that you have requested, better understand engagement with our services and to keep you informed.

We collect the personal data that you provide as part of e-newsletter sign-up, event registration or other online form completion such as an evaluation form.

Personal information we collect may include:

  • Your full name
  • Your job title and the address and details of the organisation you work for (if signing up to sector services)
  • Email address and phone number

We also collect data through third party services such as Google Analytics (see Third Party Data Processes below). This includes anonymised tracking of pages you visit and activity you undertake on our websites to understand engagement with our services.

Why we collect your personal information and how we use it:

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice. Data we hold may be used by us to send you news, opportunities, promotional, marketing or fundraising information by electronic means that you have opted in to receiving. When we contact you in this manor we are contacting you based on consent, and you have the option to unsubscribe at any time by either selecting ‘Unsubscribe’ at the bottom of our Newsletters, or emailing to request to unsubscribe.

In some cases, where you have given us your data prior to May 2018, we will contact you based on ‘legitimate interest’. I.E where you have provided us with your data, are not inactive (i.e. you have opened our emails) and have not requested to be removed from our contact list. We may also contact you based on ‘legitimate interest’ if we have legitimate reason to believe you may be interested in new opportunities that relate to previous services you have opted into.

For those opting into our Fantastic for Families mailing list, the types of communications can include:

  • Information about products, services or events for families, such as exhibitions, events, or retail offers.
  • News and updates about the Fantastic for Families Awards and Directory and marketing or supporter e-newsletters.
  • Information on our fundraising operations, this may include occasional requests to consider giving financial support to
  • Fantastic for Families, or to ask you to consider supporting us in other ways.

For those opting into our Family Arts Campaign mailing list, the types of communications can include:

  • Learning events such as our Family Arts Conference and Leadership Symposium
  • Fantastic for Families Awards opportunities, shortlist and winners
  • News from the Family Arts Networks
  • Learning resources and toolkits
  • Case studies and articles
  • Relevant news and opportunities from the Campaign and wider sector

Third Party Data Processes

Family Arts Campaign has agreements with third parties (data processors) who process personal data on our behalf in accordance with our instructions or as part of our business processes, in order to provide relevant services to you. We make sure that anyone who provides a service for us meets our standards for data security.

These third parties are:

  • Outlook and Gmail — may process your personal data on Family Arts Campaign’s behalf as provider of our email services
  • Office 365 and G-Suite — the internal systems for storing files which may occasionally hold personal information e.g. event delegate lists
  • WordPress – Family Arts Campaign’s web content management system and website platform
  • Ticket Tailor and Eventbrite – provider of Family Arts Campaign’s ticketing systems
  • Stripe – provider of Family Arts Campaign’s secure payment processing for online payments
  • The Albany – provider of financial and HR Support for Family Arts Campaign
  • MailerLite – Family Arts Campaign’s CRM and Email Newsletter provider that holds information on subscribers and Standard Holders in segments and groups
  • Hopins – provider of Family Arts Campaign’s Digital Conference
  • Survey Hero, SurveyMonkey, Gravity Forms and Google Forms – provider of Family Arts Campaign’s online surveys and forms
  • DesignWorks – web developers for this website
  • Sleeptwitch – providers of technical support for the Fantastic For Families domain and email assets
  • Microsoft Clarity — a user behaviour analytics tool that Family Arts Campaign occasionally uses to understand how users are interacting with this website through session replays and heatmaps
  • Facebook – Family Arts Campaign allows Facebook to place targeted cookies on this website. More information and details on how can you control your information can be found at
  • Google — will process your data on Family Arts Campaign’s behalf as the operator of Google Analytics and Ads, Google Optimise, Google Search Console and other Google Storage and Marketing Platform applications

We may update this list from time to time, as we work with new third party data processors to meet the needs of our services.

We may allow these third party providers to set cookies using our website in order to deliver services, for more information on cookies and how Family Arts Campaign uses them see below.

Cookies used on the Family Arts Campaign Website

Cookies are small files stored on your computer’s hard drive that help websites customise your browsing experience.

Cookies also allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. Internet browsers normally accept cookies by default. However, it is possible to set an internet browser to reject cookies.

To learn more about cookies and how they are used, visit All About Cookies.

By using our website, you consent to the use of cookies. We utilise cookies to identify user behaviour and improve website functionality. Cookies enable Family Arts Campaign to identify your computer as you view different pages on this website. They also enable us to identify how many people use the website. You can read our Cookie Policy here.

We currently allows the organisations listed below to place targeting cookies

  • Google:
    • Google Analytics is used to track behaviour patterns on the site. Aggregated usage data helps Family Arts Campaign improve the website structure, design, content and functions.
    • Adwords and other Google Analytics Advertising Features may occasionally be used to help us target and measure our marketing.For more info please read How Google Uses Cookies and Google Privacy Policy.
  • Meta:
    • Facebook Pixel may occasionally be used to remarket/display Facebook and Instagram adverts to users who have visited this website. The Facebook Pixel stores a cookie on your browser which tracks and stores visits across websites for marketing purposes on Facebook and Instagram. The Facebook Pixel also allows us to track the effectiveness of advertising campaigns.For more information please read Meta’s Cookie Policy.

You can read our Cookie Policy here.

How we protect your data

  • We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes.
  • You can unsubscribe at any time by selecting ‘Unsubscribe’ in our newsletters or emailing
  • We protect your personal information and adhere to all current GDPR legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with third parties. The information you provide will be used for the purpose it was provided, and to share any Family Arts Campaign communications and opportunities that we have legitimate reason to believe you would be interested in.
  • Some of our service providers may have access to your data in order to perform services on our behalf – such as DesignWorks, our web developers. We make sure that anyone who provides a service for us meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.
  • We will keep your information until you ask us to remove it, or we are made aware that you have left the organisation that you have signed up with. From time to time we may screen our database to remove inactive users so as to ensure we are contacting only people interested in our service. We will not keep more information than we need. For further information about how long we will keep your information, please contact us on
  • You have a right to access the personal information we hold about you at any time. If you wish to do this, please direct your request via

Intellectual Property Rights

All Intellectual Property Rights in and to the Site and all content and materials contained therein are owned by and shall remain owned by us or our licensors. You may view, download and print any materials and information made available to you through the Site subject to the following conditions:

(a) the material and information may only be used for your personal and non-commercial purposes;
(b) the material and information shall not be reproduced or included in any other work or publication in any medium;
(c) the material and information may not be modified or altered in any way;
(d) the material and information may not be distributed or sold to any third party;
(e) you may not remove any copyright or other proprietary notices contained in the material or the information.

For the avoidance of doubt, these Terms of Use are not intended to prevent you recording in manual form any individual item of information, or disclosing any individual item of information, free of charge, to friends or relations for non-commercial purposes provided that you take all reasonable steps to ensure that any person to whom you may disclose that information complies with these.

Site Content

We will exercise all reasonable skill and care in providing this Site and its content. Some materials and information on this website are provided by third parties and therefore we are not able to guarantee the accuracy, completeness, currency or reliability of any such materials or information.

Therefore, except as expressly provided in these Terms of Use, the Site and all materials and information provided through it are provided on an “as is” basis without warranty of any kind, either express or implied (whether by common law, custom, statute or otherwise) and all other conditions, statements and warranties (including, but not limited to, any implied warranty of the fitness for a particular purpose of the Site or that your use of the Site will not infringe the rights of any third party) are hereby excluded to the fullest amount permissible by law. Without limiting the foregoing, we make no warranty that the Site and all materials and information provided through it will meet your requirements. Therefore, we advise you to check any materials or information provided to you through the Site as any reliance that you place on the accuracy, completeness, currency or reliability of that information is at your own risk.

While we endeavour to ensure that the information on the Site is correct, we do not warrant the accuracy and completeness of the material on the Site. Commentary and information is not intended to amount to advice and you should not rely on it without seeking independent advice for your circumstances. We may make changes to the material on the Site, or to the products and prices described in it, at any time without notice. The material on the Site may be out of date, and we make no commitment to update such material.

This Site contains links to websites and microsites operated by third parties that are not under our control and are provided to you for your convenience only. We make no warranties or representations whatsoever about any other website which you may access through this Site or any services that they may provide. Without limiting the foregoing, these sites are in no way approved, vetted, checked or endorsed by us and you agree that we shall not be responsible or in any way liable for the content, accuracy, compliance with relevant laws or accessibility of any information, data, advice or statements or for the quality of any products or services available on such sites. If you choose to access a website beyond our control, you do so at your own risk. In addition, use of any such third party website or microsite may be subject to your acceptance of additional terms and conditions.


Family Arts Campaign will not be liable for:
(a) any direct loss, claim or damage; (b) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind; or (c) any loss of profit or loss of savings or loss or corruption of data (in each case whether direct or indirect), in each case whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this Site or its contents including any User Generated Content on the Site; (ii) any failure or delay in the use of any component of the Site or any service including, without limitation, any unavailability of the Site or the services irrespective of the duration of any period of unavailability; or (iii) any use of or reliance upon any information, material, software, products, services and related graphics obtained through the Site, in all cases even if we have been forewarned of the possibility of such loss or damage.

Without limiting the effect of clauses above, due to the inherent risks of using the internet, we cannot be liable for any damage to, or viruses that may infect your computer equipment or any other property when using or browsing the Site. The downloading or other acquisition of any materials or information through the Site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such materials.

We will notify you of any such claims or proceedings and keep you informed as to the progress of such claims or proceedings.


You agree to indemnify and hold Family Arts Campaign, its affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including legal fees incurred, arising out of or in connection with any User Generated Content you post or share on or through the Site, your use of the Site or the services provided through the Site, your conduct in connection with the Site or services provided or with other users of the Site, or any violation of these Terms of Use or of any law or the rights of any third party.